Verifying Events Sent From Hyros to your Ad platform

This applies to Facebook, Google, Tik Tok and Snapchat at this moment in time.

If you encounter an issue with the events or notice any discrepancies, one of the first things you will need to rule out is if Hyros is sending the data to your ad platform correctly.

You can do exactly that in 2 ways inside Hyros:

1. Checking the “Status” Column when deep diving into sales to see all sales regardless of the ad platform.
2. Going to the specific ad platform integration and checking which events have been sent to that specific ad platform.

Both methods are explained in more detail in the following video:

Each ad platform may be slightly different when searching for the sent conversions inside your integrations. Select from the dropdown below and see how to view the “Sent Conversions” tab for your specific platform:

Common Errors and Explanations

Below are some examples of common errors that may occur, and if applicable explanations on how you may resolve them.