Fixing The Tracking Event On An Opt In
If your HYROS SET UP EXTENSION (HSE) reports a tracking event failure perform the checks below to fix it.
QUICK FIXES (PERFORM THESE FIRST)
NOTE : If you are using Everwebinar skip to the Everwebinar section on this page.
Step 1 : Check Your Universal Code On Your Thank You Page
Ensure you have your Universal Script on the OPT in thank you page. This is the page IMMEDIATLEY following the opt in.
Here is your universal code
Then Perform These Checks
-Ensure you are logged into the CORRECT HYROS account. If you are logged into another account than the one you are trying to track the code will be different.
-Double check the script is in the header of the page you are wishing to tracking
-Make sure your ads links you are testing is linking to the SAME page you placed the Universal Code in the header of.
-ENSURE that the code is not broken or messed up. Make sure it displays exactly as it is pasted or shown above.
If you spotted one of the above errors or messing code, restart the test.
If the test STILL fails OR you cannot find the issue, contact our support team and let them know you are getting a TRACKING EVENT FAILURE.
