If you are getting a Phone Number Event failure you have more than likely not set up your call tracking system correct. Find your system below and ensure you have set up properly AND then perform the troubleshooting section.
IF you find a mistake, fix it and restart the test. If it STILL fails OR you cannot find the error contact our support and let them know you are experiencing a Phone Number Event failure.
First, please ensure that you have placed the Universal code (seen in previous step) on your call booking and call thank you pages.
Calendly Video Set Up Guide
WARNING : Calendly forms MUST have the “phone number” submission form active to work with HYROS.
Written Guide
If you are using Calendy as your call scheduling software follow these simple steps
- Go to https://calendly.com/event_types/
- Select the event type you wish to track
- Go to the “Confirmation Page” section and check the “Pass event details to your redirect page” checkbox.
4. Once completed this will pass the email and phone number to your thank you page.
This will complete call tracking set up.
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NEXT RUN THIS TEST
1. Opt into your call funnel
2. Wait 1-2 minutes after opting in ensure that your email has entered Hyros in your LEADS section
3. Next book a call on your call booking page and make sure you complete the book as are redirected. Use a different email than the one you opted in with in step
4. Wait 1-2 minutes, then check your CALLS section to ensure that your call has been tracked. If asked click “INDEX INFORMATION” on the call section.
5. Click your email and ensure the $call tag has been applied
If you see your email enter the system and have a $call tag attached to it then you have completed set up and are ready to move to the next step.
If you do not, use the troubleshooting guide below.
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Trouble Shooting Calendly
–IF you do not see the email enter the system at all ensure that your UNIVERSAL code is in the header of your booking page and call booking thank you page.
THEN confirm that you have checked the “Pass event details to your redirect page” checkbox under your events CONFIRMATION page (seen in step 3 above)
THEN confirm you have done this to the right event in Calendly.
THEN redo the test above. If you see the email come in with the $call tag move to the next step.
-IF you do not see the $call tag make sure you are collecting the phone number on your Calendly form.
THEN redo the test above. If you see the email come in with the $call tag move to the next step.
IF it fails after the two test above contact support via chat in the lower right hand corner and say “My calls are not showing in the system”
Please ensure that you have placed the universal code on your call booking and call thank you pages.
Schedule Once Video Set Up Guide
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Written Guide
If you are using Schedule Once as your call scheduling software follow these simple steps
1- Log into ScheduleOnce and go to to SET UP (https://app.oncehub.com/scheduleonce/Setup.aspx#/)
2- Access the event type that you want to track.
3- Go to “booking form and redirects”. Scroll to the bottom on the page and check off “Send booking confirmation to redirect page”
4- Ensure you are redirecting to a thank you page
5- Ensure this is done on every “event type” you would like to track.
This will complete call tracking set up.
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NEXT RUN THIS TEST
1. Opt into your call funnel
2. Wait 1-2 minutes after opting in ensure that your email has entered Hyros in your LEADS section
3. Next book a call on your call booking page and make sure you complete the book as are redirected.
4. Wait 1-2 minutes, then check your CALLS section to ensure that your call has been tracked. If asked click “INDEX INFORMATION” on the call section.
5. Click your email and ensure the $call tag has been applied
If you see your email enter the system and have a $call tag attached to it then you have completed set up and are ready to move to the next step.
If you do not use the troubleshooting guide below.
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Trouble Shooting Schedule Once
–IF you do not see the email enter the system at all ensure that your UNIVERSAL code is in the header of your booking page and call booking thank you page.
THEN confirm that you have checked the ““Send booking confirmation to redirect page” checkbox under “booking form and redirects” for the event type you want to track.
THEN confirm you have done this to the right event in Schedule Once.
THEN redo the test above. If you see the email come in with the $call tag move to the next step.
-IF you do not see the $call tag make sure you are collecting the phone number on your Schedule Once form
THEN redo the test above. If you see the $call move to the next step.
IF it fails after the two test above contact support via chat in the lower right hand corner and say “My calls are not showing in the system”
Step 1 : Ensure you have placed your UNIVERSAL code in the header of your call booking and call thank you page.
Step 2 : Use this help doc to pass your booking information in the URL of your thank you page redirect.
Step 3: The UNIVERSAL code will grab the data sent in the URL and use that to create a booking conversion.
Step 4 : Perform a test booking on your call form.
Wait 1-2 minutes, then check your <a href=”https://app.hyros.com/#/mh/finance/customers/calls” target=”_blank” rel=”noopener”>CALLS</a> section to ensure that your call has been tracked.
Click your email and ensure the $call tag has been applied. Also ensure the lead has a phone number and IP.
If you see your email enter the system and have a $call tag attached to it then you have completed set up and are ready to move to the next step.
If you do not ensure your Universal code is on your thank you page and your Appointment Core redirect is sending the the phone number and email in the thank you page URL.
Please ensure that you have placed the universal code on your call booking and call thank you pages.
Here is the parameter to ad to your redirect url : ?name={FNAME}&email={EMAIL}&phone={Q3}
BE SURE to change {Q3} to match the title on the form section you use to collect the booking phone number.
Written Guide
If you are using YouCanBook.Me as your call scheduling software follow these simple steps
1- Log into Youcanbook.me and click Edit Settings on the booking form you would like to track.
2- Go to “After Booking” and ad this parameter to your redirect thank you page URL.
?name={FNAME}&email={EMAIL}&phone={Q3}
3- Change the Q3 in the parameter to match the title of the section of your form where you collect the booking email.
4- Ensure you are redirecting to a thank you page with the UNIVERSAL code in the header.
This will complete call tracking set up.
NEXT RUN THIS TEST
1. Opt into your call funnel
2. Wait 1-2 minutes after opting in ensure that your email has entered Hyros in your LEADS section
3. Next book a call on your call booking page and make sure you complete the book as are redirected.
4. Wait 1-2 minutes, then check your CALLS section to ensure that your call has been tracked.
5. Click your email and ensure the $call tag has been applied. Also ensure the lead has a phone number and IP.
If you see your email enter the system and have a $call tag attached to it then you have completed set up and are ready to move to the next step.
If you do not ensure your Universal code is on your thank you page and your YouCanBook.me redirect is properly formatted and showing the phone number after booking in the URL.
Please ensure that you have placed the universal code on your call booking and call thank you pages.
1- Login into your Acuity dashboard and go to https://secure.acuityscheduling.com/preferences.php?action=integrations
2- Pick CUSTOM CONVERSION tracking from the list of integration. A code input box should appear
3- Alter the URL of the page in the code below to your thank you page. Then paste it in the code input box that appeared. ”
<script type=”text/javascript”>
window.top.location = ‘https://yoururl.com?email=%email%’;
</script>
BE SURE TO REPLACE THE yoururls.com with your actual thank you page URL.
4- Ensure the UNIVERSAL script below is in the HEADER of your thank you page
This will complete the Acuity set up.
NEXT RUN THIS TEST
1. Opt into your call funnel
2. Wait 1-2 minutes after opting in ensure that your email has entered Hyros in your LEADS section
3. Next book a call on your call booking page and make sure you complete the book as are redirected.
4. Wait 1-2 minutes, then check your CALLS section to ensure that your call has been tracked.
5. Click your email and ensure the $call tag has been applied
If you see your email enter the system and have a $call tag attached to it then you have completed set up and are ready to move to the next step.
If you do not ensure your Universal code is on all pages in the header and try again.