Fixing Broken Call Payments

If you are getting a PAYMENT TRACKING failure in your HYROS SET UP EXTENSION find your payment method below and ensure you have set up correctly.

If you find a mistake, fix it and restart the test. If you still receive a failure OR cannot find the mistake contact our support.

IMPORTANT : If your team runs your customers cards via checkout forms ENSURE that the forms your sales team uses has NO TRACKING on them. Hyros will track your phone reps and misattribute tracking. Ask your onboarding manager for clarification if needed.

Step 4.1: IF Your Team Manually Runs Customer Cards

Step 4.2: If Your Customer Self-Checks Out (The Customer Enters In Credit Card Details and Completes Checkout From Their Device)