Chrome Extension – Advanced Troubleshooting

If you have followed all the solutions in the section “Data not showing?” and you are still experiencing problems with the extension, we will need to perform further investigation. To help us investigate the problem you are experiencing, please provide your analyst or support channel with the following information.

Video Guide:

BEFORE GOING FURTHER: Please include full screen screenshots or screenshares following the guides below. This allows the team to view report information and report ID’s to recreate the exact issue as well, as you can see here (you can also copy the report ID and send it to support directly):