This documentation can be technical for some users, and please take in mind it may only be relevant if you are noticing that Hyros is missing some or all of your leads. If you are unsure if this applies to you, please reach out to our support team with your page URL where the form
Category: Troubleshooting
Troubleshooting Lead Tracking
Inside your Hyros reports, you will notice 2 different columns labelled “Leads” and “New Leads”. Here is what both of these stats mean: New Leads = Number of unique leads that opted in for the first time ever during the pre-determined timeframe set for the report. If they use multiple emails throughout their journey, as
Why Does My Facebook/Google Token Expire?
If you are reading this, you have likely seen a message upon logging into Hyros telling you that your token has expired. Before explaining what this means, please follow the prompts as quickly as possible in order to re-validate your token. This will essentially re-integrate it with Hyros, which only takes a few seconds to
Adding Facebook Parameters Without Resetting Social Proof
WARNING: This is NOT a guaranteed workaround. Facebook can behave unpredictably, but based on our experience so far this should allow you to add parameters without resetting social proof. Please test on an ad first before moving forward with this. The benefits of tracking correctly should far outweigh that of engagement, so for this reason
Blocking Tracking On a Specific Page
This feature can be especially helpful if you have team members inputting payment information or any other information on a customer’s behalf. If for some reason they have to do so on a tracked page, this feature will allow them to access the page without being tracked and associated with any of your customers. When
Tracking Call Payments and Appointment Setters Correctly
How Call Tracking Works: There are 3 typical call payment workflows that you may need to follow depending on how you process payments: Tracking Calls from Appointment Setters Please see THIS GUIDE to send calls via zapier. Blacklisting (IP, Email, Phone and URLs) and Disabling Origin Lead Assignation First, we highly recommend ensuring that the
Testing Your Webinar Tracking
Perform This Full Test To Confirm You Tracking Is Working Properly for your Webinar Funnel. Video Guide (Use this with the time stamps in the written guide below.) Time Stamped Written Guide Pre Test Checks (00:13) -Ensure you are integrated with the correct Facebook OR Adword accounts HERE PART 1 : CHECK ADS AND OPT
Testing Your Call Tracking
FAQ’s
Testing Your Standard Funnel Tracking
Perform Perform this test to ensure Tracking is working correctly for your standard funnel. Please select the funnel type which you would like to test:
Testing Your E-Commerce Tracking
Follow this test to ensure tracking is working correctly for your E-Commerce funnel. VIDEO TESTING GUIDE (Use this with the time stamps in the written guide) Written Guide PART 1 : CHECK ADS Step 1 (02:15)- Ensure you are integrated with the correct Facebook OR Adwords account HERE. Step 2 (00:12)- Ensure that you have
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