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Home / Troubleshooting

Troubleshooting

Troubleshooting Iframes and Missing Leads

This documentation can be technical for some users, and please take in mind it may only be relevant if you are noticing that Hyros is…

Troubleshooting Lead Tracking

Inside your Hyros reports, you will notice 2 different columns labelled "Leads" and "New Leads". Here is what both of these stats mean: New Leads…

Why Does My Facebook Token Expire?

If you are reading this, you have likely seen a message upon logging into Hyros telling you that your Facebook token has expired. Before explaining…

Linked-In Ads

Video Guide: Hyros tracking parameter: ?lnk_id= (You will need to find the campaign ID and paste it after the "=" as shown in the video)…

Adding Facebook Parameters Without Resetting Social Proof

WARNING: This is NOT a guaranteed workaround. Facebook can behave unpredictably, but based on our experience so far this should allow you to add parameters…

Blocking Tracking On a Specific Page

This feature can be especially helpful if you have team members inputting payment information or any other information on a customer's behalf. If for some…

Tracking Call Payments and Appointment Setters Correctly

How Call Tracking Works: There are 3 typical call payment workflows that you may need to follow depending on how you process payments: 1) Sales…

Testing Your Webinar Tracking

Perform This Full Test To Confirm You Tracking Is Working Properly for your Webinar Funnel. Video Guide (Use this with the time stamps in the…

Testing Your Call Tracking

Perform this test to confirm tracking has been set up correctly for your Sales Call Funnel. Video Guide (Use this with the time stamps in…

Testing Your Standard Funnel Tracking

Perform Perform this test to ensure Tracking is working correctly for your standard funnel. Please select the funnel type which you would like to test:

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