Profile settings

Please complete your Account holder information : Email, Phone number, First name, Last name, Company name, Time-zone and Time format.

Please note from this area you can also change your account email address and also change your account password if needed.

WARNING: In order to ensure that we receive proper data from your business the time-zone of your Hyros account must match the time-zone of your Ad Platforms ( Meta, Google, Tik-tok etc.)

Hyros allows you to convert the currency that we receive from your payment software and display a currency of your choice easily inside Hyros.

To configure your currency conversion settings, just go inside your true tracking settings HERE, and select the correct currency on your Inbound and Outbound Currency:

Inbound Currency – This refers to the currency that your integrations are using. For example, if sales are shown in USD inside your payment processor account, select USD.

IF you are using multiple currencies for different payment softwares that are integrated with Hyros, you can select the inbound currency for each specific integration inside the Integrations tab. Just click on the integration you wish to use to convert your currency and change the inbound currency. Inbound currencies set on a specific integration will take priority over the inbound currency set inside your true tracking settings.

Outbound Currency – This is the currency that Hyros will show inside your account, and what you will see inside your reports. This NEEDS to match with the currency shown inside your ad accounts, otherwise, the data will not make sense when comparing with Facebook or Google.

At this time we only allow a single outbound currency. Having multiple outbound currencies would cause confusion inside your reports as it would be displaying multiple currencies alongside each other.

If you already have sales inside your account, you can select the option to “Update Sales Prices” to change the currency on your previous sales as well. Please ensure that the inbound currency is correct first before doing this though.

Multiple Currencies from a Single Store or Integration

This is most useful when you have an e-commerce store or any funnel that accepts multiple currencies on the same site. In order to convert these values correctly, you will need to select “Grab currency from event” inside your integration as shown below:

This ensures hyros does not assume that all values are in the inbound currency only. Hyros will instead read the currency from each sale, then convert that currency to the selected Hyros currency.

This is not available for all integrations.

Make sure the timezone in your Hyros account matches the timezone in your Ad accounts. Follow the instructions below in the documentation.

1. Hyros

To match the Hyros timezone with your Ad platforms, follow these steps:

• Go to “Settings” and select Profile
• Set up timezone from the dropdown and click Save.

2. Facebook 

To check the time zone of your Facebook Ad account, follow these steps:

• Click on “Ad Account Settings“
• Select “Payment Settings“
• On the right side scroll down and click on “Edit” inside Business Info area
• On the Pop Up Scroll at the bottom and there you will see Timezone

3. Google

To check the time zone of your Google Ad account, follow these steps:

• Inside your Google dashboard, go to Settings and click Account Settings
• Here you should see the Timezone section

4. Tik-Tok

To check the time zone of your Tik-Tok Ad account, follow these steps:

• On your TikTok Ads Manager dashboard, click on your account name in the top-right corner
• Click on the “Ad Account Settings“
• ​Under your Basic Information you will find your Time Zone.

5. Twitter

• Click/Tap on the arrow next to your account’s name to expand the menu
• Click/Tap on “Edit Access to the Account”
• Your time zone can be found in light gray characters right below the account number.

Please complete your Business address information : Country, Region, City, Address, Zip code, VAT number.